FAQ

FAQ - Frequently Asked Questions

Before contacting us, please check our FAQ (Frequently Asked Questions) section. You may already find the answer to your question here.

What payment methods do you accept on your website?

We accept credit card payments (Visa, Mastercard…) as well as Twint and Apple Pay.

How can I track my order status?

We will send you an email with a tracking link once your order has been shipped. You will be able to track your package in real time.

Can I return or exchange an item?

Yes, you can return or exchange an item within 14 days from the date of receipt. Returned items must be in their original condition and accompanied by their tag. Please return your package accordingly.

What is your website's privacy policy?

We take the protection of your personal data very seriously and will never share it with third parties without your consent. You can view our complete privacy policy on our website.

Do you offer pre-orders?

Yes, we offer pre-orders for certain products. Pre-order information is available on the relevant product page. We will also send you regular updates on your order status and factory production stages.

We hope this FAQ answers most of your questions. If you have any other questions or concerns, please feel free to contact us via "Contact Us".